HERE'S WHAT THEY'RE SAYING ABOUT US:

Testimonial #1

"Dear Candy, Todd and Grant:

I write to express my gratitude and appreciation for the exceptional customer service I received and the quality work that was done to my car at Sunroad Automotive Collision Center this past September 2008.

My car, a 2003 Infiniti G35, had been in a front-end collision. Following the accident, my inclination was to insist that it be fixed by an Infiniti dealer. When my Allstate Insurance representative mentioned Sunroad Collision Center as an Allstate-approved repair facility, I was comfortable it would be a good choice, given my understanding that Sunroad Collision Center and Kearny Mesa Infiniti both are part of the Sunroad Automotive umbrella of companies.

From the first minute I contacted Sunroad Collision Center, and throughout the entire process, I was promptly and courteously served. I was kept informed of the status of the repairs, and was timely notified when the car was ready. Sunroad completed the repairs before the forecasted completion date, and went above and beyond with the repairs, paying very close attention to detail.

Your own personal style and managing of the repair was masterful.

Thanks again. I will certainly recommend Sunroad companies and services to friends and colleagues.

Sincerely,

Douglas W. Lytle"

Testimonial #2

"Dear Candy, Todd and Grant:

I wanted to thank you for the excellent service that you provided me for the repair of my 2004 Ford Explorer earlier this month or was it in June?? In any case, the car looks great! You and your team did a seamless job.

I appreciate the good customer service and the fact that the car was done in such a timely manner."

Testimonial #3

"I would definitely recommend you services to anyone in need of auto repair. You guys are great!

Thanks again,

Julie Upton-"

Testimonial #4

"I just wanted to say 'thank-you' for the excellent service I received at your shop.

Fernando was very helpful throughout the entire repair process. He worked well with my insurance company and the repairs came out fantastic.

I would recommend this shop to anyone. Thanks again, Amber"

Testimonial #5

Mr. Pollard,

Your collision repair group, led by Candy, Todd and Grant, just finished a major repair of my 2004 Inifiniti G35 that was so good that I didn't even recognize the car when they were finished (true story - see Carlos for details). The front of the car was heavily damaged and not only was that fixed like new, but so was any other imperfection. I now have what I view to be a brand new car!

Thank you, thank Candy, Todd and Grant, and thanks to anyone who was involved with this siginificant challenge. You certainly have earned any future work that I (or my friends) ever need done. You went way "above and beyond the normal call" and I will be forever grateful. I had planned to sell that car as soon as it was fixed. Those plans have most definitely changed!

Thank you in every way possible,

Gratefully yours,

W. Brent Robinson

Testimonial #6

Mr. Pollard,
Again, let me commend your organization and especially, Candy, Todd and Grant, for the outstanding quality of both workmanship and client relations.

I have never had a situation involving an accident, so in addition to the insurance and law enforcement situations, I was going to have to deal with vehicle repair. All that I have ever heard were horror stories about lack of follow through, poor workmanship, cheap parts and lack of timeliness. Candy, Todd and Grant took me through the whole endeavor and kept in touch throughout the repairs. Never once did I feel that any corners were being cut or that Candy, Todd and Grant didn't have my best interests at heart.

Should the opportunity arise in the future, i will always recommend Sunroad Collision Center, and especially Candy, Todd and Grant.

Sincerely,
Bill Adams

Testimonial #7

Sunroad Collision Center and Pacific Honda managers,

I would like to express my gratitude to the joint teams at both sites for their excellent servicing of my Honda Accord, which suffered a major front-end collision. I would like to especially thank Candy, Todd and Grant who did an excellent job putting together my car so that it looked brand-new after servicing; Kim who graciously guided me through the process as new problems arose with my car the several months later; and Mike at Pacific Honda who did the second-time-around repairs to my car with an eagle eye for several new-onset problems.

Car problems can be a very stressful event because of the uncertainty of the repair time and cost, and the fear of not having transportation for several days or even weeks. These workers were competent and confident, which set me at immediate ease that my car would be fixed well and at a reasonable time and cost.

Thanks,
Johnny Barnes

Testimonial #8

Candy,

Thanks for your help fixing my truck! It looks good.

Thanks again

Jeff

Testimonial #9

Manager,

I am writing to say a word about Candy. When my car was stolen in OCT, I was very distraught. The damage looked bad to me, but Candy was calm and reassuring/

Since then, she was been thorough, efficient and professional. I will definitely recommend Sunroad to my friends should they ever need body work. You have a good organization and it shows in the courtesy of your employees

Thanks Sunroad and Candy for a job very well done.

Barbara

Testimonial #10

Candy,

I wanted to say thank you again for all your help & patience with the repairs on my daughters car - (Subaru).

Best Regards

Susan

Testimonial #11

Hi Todd,

Thanks for the great job on my '05 Ford Mustang. The replacement of the bumper was excellent as was the quick service.

You are a professional team.

Regino

Testimonial #12

They did very well! Teelee

Testimonial #13

They did a great job! Deborah

Testimonial #14

I am very happy with what they did, very good experience! Thank You

State Farm Customer: I. Trim - June 2010

THE 10 STEP REPAIR PROCESS:

ESTIMATE
Preliminary inspections of your vehicle determine the approximate costs and initial estimates for repairs. Supplemental estimates are possible during the disassembly stage as it may reveal hidden damages that can only be seen through this disassembly.

INSURANCE
Authorization from the insurance company is required in order to start vehicle repairs. Please contact your insurance company for additional information and questions. For 100% factory approved accuracy request to have your vehicle repaired with only genuine OEM (factory) parts.

DISASSEMBLY
In this process, experienced technicians will repair all damaged areas to pre-accident conditions. During this process hidden damages may be revealed. If this is the case, your insurance may require our facility to contact them for an approval for the supplemental estimates before completing the necessary repairs.

STRUCTURAL REPAIR
All damaged areas are repaired using factory approved techniques which restore your vehicle to its pre-accident condition. Chief frame repair systems are factory authorized for 100% factory accuracy.

COLOR MATCHING
Color matching is accomplished through the use of computerized mixing systems that use paint codes found on your vehicle.

BODY REPAIR
All non-structural repairs are equally done by highly qualified technicians using only factory approved techniques.

PAINT
We've installed in our facility 3-State-of-the-Art downdraft paint booths insuring the quality meets or exceeds factory standards. With our detailed paint processes you're guaranteed the same quality as your original factory finish.

REASSEMBLY
Once the repair and paint processes are complete all of the smaller components that are non structural will be re-installed at this point. This includes interior components, grills, lights, trim, etc. After the vehicle completely re-assembled it moves on to final cleanup/detail.

DETAILING
In the Detailing phase, all traces of repair are carefully removed. In many cases, the professional cleaning process gives your vehicle a sparkling new look.

DELIVERY
All paperwork is explained in detail summarizing your vehicle's repairs. Next is your visual inspection guided by one of our staff. After all of your questions have been answered you're then ready to drive off our lot as another satisfied customer.