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We know there’s a lot to learn when it comes to body work, repair services, or car painting in the San Diego, CA area. To help our customers better understand our services or get quick answers to their questions, we’ve put together a list of answers to the most frequently asked questions. If you don’t see an answer to a question that you have, contact our San Diego collision center and we will get back to you as soon as possible!
You can always take it to Sunroad Collision Center / Body Shop. The insurance company can not tell you where to repair your vehicle. Some insurance people will attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner’s expense which could compromise safety and the quality of repairs.
Should this happen please contact Sunroad Collision Center / Body Shop; our professional claims handlers can guide you through this unfortunate practice.
We specialize in Insurance Claims Handling. We work with your insurance company so your claim is handled in the most efficient manner. Sunroad Collision Center / Body Shop warrants every repair we do. We offer fast friendly quality repairs that are guaranteed!
We are a collision facility that will keep you informed throughout the repair process by offering daily viewing of the repairs with “status on demand” or “auto status ”service at www.sunroadcollisioncenter.com. You will actually have the opportunity to view the daily progress of your vehicle.
Sunroad Collision Center / Body Shop warrants every repair we do for as long as you own your vehicle. We offer fast friendly quality repairs that are guaranteed! We repair our vehicles to meet or exceed all manufacturer repair standards. This allows us to offer our lifetime warranty.
Our skilled technician’s are trained to repaired all makes and models of vehicles, foreign and domestic.
OEM stands for “Original Equipment Manufacturer”. These are new parts made by the same Manufacturer who made your vehicle
LKQ stands for “Like, Kind and Quality.” Most of us are more familiar with the other term for this category which is “Used Parts.” The term LKQ should more precisely define a sub-category of used parts that are just like the ones on your vehicle before the loss.
No, you do not have to accept used parts. Most customer oriented insurance companies will only suggest used parts (LKQ) when there is agreement from all parties; generally used parts are suggested when there needs to be a savings to justify the repairs. The insurance company’s obligation is to restore your vehicle to a “pre-loss” condition – no better than it was and no worse.
At the accident scene, should your vehicle not be safe to drive, call Coastal Pride Towing at 619-523-5062. If the Police are at the scene, inform them that you would like your vehicle to be repaired at Sunroad Collision Center / Body Shop; this will be a savings to your insurance company only having to tow your vehicle once.
If your vehicle is safe to drive, take your vehicle to Sunroad Collision Center / Body Shop. We are open Monday through Friday from 7:30am to 6:00pm.
You should then contact your insurance company and advise them of the damage and the shop you’ve selected for repairs.
Some insurance companies have what is called “drive-in claims service;” it is not mandatory you use this service. Just inform your insurance company where their claims person can see your vehicle.
If the accident is your fault, your insurance company will cover the damage to your vehicle and the other party. If the accident wasn’t your fault the other parties’ insurance should cover your damages.
No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop.
What happens if the insurance company’s estimate is lower than the one I get from Sunroad Collision Center / Body Shop?
Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Sunroad Collision Center / Body Shop, we try to write as thorough an estimate as possible.
Just bring the insurance estimate in with you and we will go over the differences. If necessary, we’ll notify the insurance company of the changes we need to make. Generally, this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair.
It can difficult to see all the damage during the initial inspection. finding additional damage is very common. Estimates written without a thorough disassembly of the vehicle often have overlooked or “hidden” damages.
If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs.
If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 – 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead more delays.
A deductible is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance.
Your deductible is paid directly to Sunroad Collision Center / Body Shop when your repairs are complete. The insurance company pays us for the work performed minus your deductible.
No. And neither can any other honest repair facility. It is against California State law.
No, almost all colors can be matched even those that are badly faded. We employ highly skilled car paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer’s standards.
Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. We do not assume liability for other items that you choose to leave in your vehicle. Our team often removes interior parts to gain access to the damaged area or to protect the interior from damage and need ready access to these areas.
Yes. We can coordinate with any rental agency you wish.
Above you will find answers to all the frequently asked auto body repair questions we have gotten here at the Sunroad Collision Center in San Diego, CA. If you have a question that you can’t find an answer to on this list feel free to reach out to us and we will get your question answered quickly. You can contact Sunroad Collision Center online, at , or stop by and see us!